Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange through saman-bd.com.

Conditions for Returns

To ensure a smooth and hassle-free return experience, please review the following requirements:

1. Product Condition
   Returned products must be in their original condition — unused, unworn, unwashed, and free from any damage or defects. For fashion items, customers may try them on only for size checking purposes; items showing signs of use will not be accepted.
2. Original Items & Accessories
   Please ensure that all original tags, manuals, warranty cards, invoices, freebies, and any accessories included with the product are returned along with the item.
3. Original Packaging
   Products must be returned in their original, undamaged manufacturer packaging or box. If your order was delivered in Saman BD packaging, please reuse the same packaging for the return. To prevent damage, please do not attach tape, stickers, or labels directly onto the product box or manufacturer packaging.

Please note: If a returned item does not meet these requirements, Saman BD reserves the right to reject the return and refund request.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Important Reminder

• If your return request is rejected after our Quality Check Process, the item will be sent back to you within 4–6 business days.
• If delivery of the rejected item fails after three attempts, the item may be considered abandoned, and no refund will be issued.

We appreciate your cooperation in following these guidelines. These requirements help us maintain a smooth and reliable return process for all saman-bd.com customers.

If you have any questions or need assistance, please contact our Customer Support Team — we’re always happy to help.

Need help?

Contact us at {email} for questions related to refunds and returns.